DataTime has been providing Breastcancer.org with complete IT support for almost a decade. We have undertaken multiple office moves involving ISP changes, total infrastructure planning, implementation, and ongoing administration. We continue to provide day-to-day support for this 20+ user organization.

TCC Group wanted an web-based survey tool which would dynamically build customized reports for their clients. DataTime handled the development project from requirements gathering to field implementation. The survey tool currently serves up to thousands of users per month. The survey software and database is hosted at DataTime's operations center and supported by our staff.

Our relationship began in August 1998 with a hardware and software assessment that provided management with an understanding of what it would take to update the organization’s existing network. Based on the information in the assessment, the board made available the necessary funds to upgrade 5 workstations, purchase a new server, and install the SBS network operating system in January 1999. Since then, CH's IT requirements have expanded and become more complex. Over the years their primary server has been upgraded and replaced twice and it now supports two sites, remote users, and has been augmented by a Terminal Server and a backup controller at the second site. Dual WAN failover routers were installed and will allow for uninterrupted service should one or the other ISP fail.

Our relationship has evolved from one of supporting a single "quasi-server", three user environment to a now very robust server supporting a complex accounting application with both tape backup and image storage for data security. DTC has designed a new infrastructure, provided data security and monitor’s the environment 24 x 7 x 365 with SafetyNET™. DTC remains "on call" and provides MIS support as needed when technology issues arise.

The client needed 24 x 7 x 365 remote Network Monitoring, Consulting Services and Help Desk to augment a technical staff of three supporting 8 remote locations. Our relationship began with special projects that allowed DTC to learn their culture and how best to interface with there IS Team. DTC now supports Delta with on-site maintenance and server checks, round-the-clock monitoring via our SafetyNET™ program and as needed consulting for project design, software selection and complex technical deployments.

The client wanted 24 x 7 x 365 remote Network Monitoring, Consulting Services and Help Desk support to augment a technical staff of three who were supporting 3 locations. What then ended up with was an in-depth IT Audit, a part-time CIO Project Managers, Sr. Technical support, a fully automated Help Desk Ticketing System, and access to SafetyNET™ round the clock Network Monitoring.